Refund policy
Refund Policy of 1OO-AVENUE
Last updated: October 2026
Returns within 14 days
You can return your order within 14 days of receiving it, without giving a reason. This applies to all customers.
Condition of the item
Please send the item back in the same condition in which it was shipped to you: unworn, unused, with all tags and in its original packaging. You may handle the item to check it, as you would in a shop. If an item comes back damaged, worn or incomplete, we may reduce the refund by the loss in value.
How to return an item
- E-mail us at Info@100-avenue.com within 14 days of receiving your order, with your order number and the item you want to return.
- We reply with the return address and instructions.
- Send the item back with a trackable shipping method and keep your proof of postage.
Return costs
The customer pays the cost of returning the item, unless the item is faulty or we sent the wrong item. In that case we cover the return costs.
Refunds
We refund you within 1–5 business days after we receive and check the returned item. The refund goes back to the payment method you used for the order. The original shipping cost is refunded for consumers who withdraw from the entire order, as required by law.
Faulty or wrong items
If something is wrong with your order, contact us as soon as possible at Info@100-avenue.com with photos. We will arrange a replacement or a full refund.
Exchanges
We do not offer direct exchanges. Return the item for a refund and place a new order for the item you want.
Questions
Contact us at Info@100-avenue.com. We are happy to help.